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  • What is Soaps & Soaks all about?
    Soaps & Soaks is dedicated to handcrafted, cruelty-free, and vegan-friendly bath and body products designed to enhance your self-care routine.
  • Are your products handmade?
    Yes! Every product is crafted in small batches to ensure quality and attention to detail.
  • Where are you based?
    We are proudly based in the UK, creating handmade bath and body products with care.
  • What makes your products unique?
    We focus on high-quality, cruelty-free, and vegan friendly formulations, using ethically sourced ingredients and eco-friendly packaging.
  • Do you offer gift sets or custom orders?
    Yes! We provide beautifully curated gift sets, and we’re happy to discuss custom orders for special occasions.
  • Are your products vegan and cruelty-free?
    Yes, all our products are vegan friendly and never tested on animals.
  • What ingredients do you use?
    We prioritise natural, sustainable ingredients that nourish your skin while being kind to the planet.
  • Do you use artificial fragrances or colors?
    Some products may contain fragrance oils, but we also offer naturally scented options.
  • Are your products suitable for sensitive skin?
    Yes! Many of our products are designed with gentle, natural ingredients that are perfect for sensitive skin.
  • Do your soaps contain palm oil?
    Some of our soaps do contain RSPO-certified palm oil, which is sustainably sourced and supports ethical practices. We are committed to responsible ingredient choices, ensuring our products are both high-quality and environmentally conscious.
  • How can I make my soap last longer?
    Use a well-draining soap dish to prevent excess moisture and allow the soap to dry between uses.
  • Do bath bombs expire?
    Bath bombs are best used within 6-12 months for maximum fizz and fragrance, but they remain safe to use beyond that.
  • Can I use your products every day?
    Yes! Some of our products are designed for daily use and gentle enough for all skin types.
  • What’s the best way to store bath salts?
    Keep bath salts in an airtight container to prevent moisture absorption and clumping.
  • Do your products need refrigeration?
    No, but storing certain items (like body butters) in a cool place can help maintain texture during warmer months.
  • Can I travel with your products?
    Absolutely! Many of our items are travel-friendly, and solid products like soaps and shampoo bars are great for avoiding liquid restrictions.
  • Why does my magnesium balm feel slightly gritty.
    It's normal for our magnesium balm to have a slightly gritty texture due to the natural minerals and beneficial ingredients like magnesium chloride flakes. Once you begin to massage it into your skin, the texture quickly melts and becomes smooth, allowing for easy absorption and maximum benefit.
  • Do you offer free shipping?
    Yes! We provide free delivery on every order.
  • How long does delivery take?
    Delivery times may vary but we post using Royal mail tracked 48 and your order should arrive within 2-3 days.
  • What payment methods do you accept?
    We accept major debit/credit cards and PayPal which you can select at the checkout.
  • What is your return policy?
    We accept returns within a certain timeframe if the product is unused and in its original packaging.
  • Is your packaging eco-friendly?
    Yes! We use recyclable and reusable materials, including glass and cosmetic-grade aluminium.
  • How do you ensure sustainability in your products?
    We focus on ethical sourcing, sustainable packaging, and responsible production practices.
  • What materials do you use for packaging?
    We prioritise recyclable, biodegradable, and reusable materials, including glass, aluminium, compostable paper, re-used bubble wrap and biodegradable packing peanuts (that dissolve in water).
  • Do you offer gift wrapping?
    Yes! We provide eco-friendly gift wrapping to make your purchases extra special.
  • Can I create a custom gift set?
    Absolutely! You can mix and match products to create a personalised set.
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